Frequently asked questions
Questions about service?
Here are the basics on hours, service areas and repairs. If your question isn’t here, give us a call.
01How do I contact Spring Medics?
Call 480-338-2620 or email contact@springmedics.com. Describe the issue, discuss service and ask about current availability.
02What are your hours?
Monday–Saturday, 7am–7pm, Arizona time. Contact Spring Medics to discuss an available service time.
03Which areas do you serve?
Phoenix, Glendale, Peoria, Scottsdale, Tempe, Mesa, Chandler, Surprise and Avondale; plus Prescott, Prescott Valley, Chino Valley and Dewey-Humboldt. Call to confirm service at your address.
04Do I need to know which part is broken?
No. Start with what the door is doing, when the change started, and whether it is open, closed or partway between. If you already know your opener’s brand or model, that is useful to mention.
05Do you repair openers as well as install them?
Yes. Services include logic boards, gears, safety sensors and remotes, along with belt-drive and wall-mount opener installation. Discuss the issue and your setup before choosing a repair or replacement.
06I am locked out. Can I call about that?
Emergency lockouts are among the services Spring Medics handles. Call 480-338-2620 to explain the situation and confirm current availability.
07How do I find out what the work will cost?
Call and tell us what’s wrong with your door. We’ll explain the recommended repair and its cost. You can ask about anything you don’t understand.
08Can I book a visit online?
You can send a service request through our contact page. Bill will follow up to discuss the repair and scheduling. Sending a request does not confirm an appointment. For urgent issues, call 480-338-2620.
START WITH WHAT YOU HAVE NOTICED